Starting in October 2019, more than 50 social workers, health professionals and students have been invited to participate in workshops to learn how to:
– analyse the culture shocks encountered in their work with vulnerable beneficiaries from different cultural backgrounds
– identify whether unusual/problematic behaviour is linked to cultural or personal/psychological problems
– to break down stereotypes and prejudices against beneficiaries and to reduce discriminatory behaviour
In a second stage, supported people who have experienced culture shock as part of social or health support were also invited to participate in critical incident analysis workshops. This experience enabled them to better enrich their intercultural encounters.
At the end of this intercultural adventure, we have written and translated this manual listing 64 critical incidents analysed which will give you a representative overview of the types of problems/conflicts likely to compromise work with vulnerable groups as well as avenues for reflection..