THE DAILY CHALLENGE FOR SOCIAL AND HEALTH WORKERS :

Culture shocks in the health and social work sector

OUR APPROACH

TO

INTERCULTURAL WORK

Since October 2019, more than 50 social workers, health professionals and students were invited to participate in workshops to learn how to:

– analyse cultural disturbances encountered during their work with vulnerable beneficiaries from different cultural backgrounds

– identify whether unusual/problematic behaviour is related to cultural or personal/psychological problems

– break down stereotypes and prejudices against beneficiaries and reduce discriminatory behaviour

En una segunda etapa, también se invitó a las personas que habían experimentado un choque cultural como parte del apoyo social o sanitario a participar en talleres de análisis de incidentes críticos. Esta experiencia les permitió enriquecer mejor sus encuentros interculturales.

Al final de esta aventura intercultural, hemos redactado y traducido este manual en el que se enumeran 64 incidentes críticos analizados, que le ofrecerán una visión representativa de los tipos de problemas/conflictos que pueden comprometer el trabajo con los grupos vulnerables, así como vías de reflexión.

THE DAILY CHALLENGE FOR SOCIAL AND HEALTH WORKERS :

OUR APPROACH

TO

INTERCULTURAL WORK

To understand some of our Critical Incidents

Encounters that show our differences and invite us to better understand ourselves

Though initially uncomfortable to understand, they are a basis for intercultural negotiation